Policies

Return/Exchange Policy: 100% SATISFACTION GUARANTEE

Want to return something?  No worries!  You have two options.

• Ship your return back to us. 

or

• Return in person at our Boston store.

Theskimonster.com and our retail store in Boston have a 90-day WORRY FREE return policy. Life is short and you need to feel completely confident in your gear purchases. We want your stoke levels rising and if your UNUSED item fails to meet a 100% satisfaction guarantee then send it back. No Worries.

If you would like to exchange an item for something else, the best thing to do is send back your current item and place a new order at the same time. This way we receive your new order immediately and ensure it will not sell out.

What's the catch?

• All items being returned must be unused and in their original condition.

• Buyers are responsible for the cost of shipping and packaging of the returning item.

• A Return Authorization (RA) number must be obtained within 90 days from date of purchase.

• All items must be returned within 30 days of receiving an RA number.

• Special orders may be returned for store credit only, no re-stocking fee <- pretty awesome.

theskimonster.com reserves the right to refuse any return that does not follow the above guidelines.

Contact us for an RA number to start your return.

 

LOWEST PRICE GUARANTEE

 

If you find an item that we sell somewhere on the web and their final advertised price is lower, contact us and we'll match the price - heck maybe we'll even beat it.

Price Match Details:

• Competitors website must have the product in stock.

• Same model year.

• Same color.

• Same size.

• Same condition (ie. New)

• Must be an Authorized US Dealer.

• Ebay, Craigslist and Amazon are excluded from our price match policy

What if you bought something and we lowered the price after?  Don't worry!  If it's with in 3 weeks, 21 days of the date of your purchase, we'll credit you the difference. Just shoot us an email -- support@theskimonster.com.

 

TheSkiMonster.com Shipping Policy

 

• All orders shipped within the continental US qualify for FREE Ground Shipping!

• To place an international order please contact us via email to confirm we can ship specific products outside of the US.

• Express shipping is available -- additional charges will apply:

     • $10 3-Day Express

     • $20 2nd Day Air

     • $40 Next Day Air

• All orders will ship within 24-48 hours (Nothing ships on Sundays from anyone, but we do pack the orders). We understand that you don't want to wait around for your online order, so we will do everything in our power to ship your gear as fast as possible.  Honestly most orders (95% of them) ship within 2 hours of you placing an order.. (Yea, we get done quickly and correctly).  We really want you to be stoked on how quickly your order arrives!

UPS Ground Transit Times

Shipping Times

What To Expect After You Place Your Order

- An email confirmation and reciept for your purchase.  This can take up to 10 minutes and sometimes ends up in a spam/junk folder.  

- An automated email from UPS saying that your order has been processed and another one saying that the order has been picked up by UPS and that it's on its way to you.  These emails can end up in a spam/junk folder too, so give us a call or send us an email and we can update you if you would like. 

 

Privacy Policy

 

Our Privacy Policy is simple, we do not sell or give your personal information to anyone anytime.  We respect your privacy. 

Our Email Program

If you have purchased something from us or have filled out our contact form, you will:

• Get exclusive discounts and promo codes to be used in futures purchases on our site as a thank you for shopping with us.

• Get emails from us seeing how satisfied you are with your gear.

We have the utmost respect for our customers.  We realize that without you we don't exist.  Our goal is to keep you happy on the hill and happy with us.  If at anytime you wish to opt out of receiving emails from us, just send us an email or give us call, no problem.

 

 
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