Refund policy

Returns
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We offer free returns on items over $250. If the item being returned is less than $250, you will have options to purchase a return label from the carrier of your choosing in the Return Portal.

To start a return, you can use our Return Portal. Please note that returns will need to be sent to the following address: 60 Canal Street, Boston MA, 02114.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@theskimonster.com.