FAQ

We aim to dispatch all orders within 2 business days, and in most cases your order will be boxed and shipped within 24 hours. Rest assured, if you've received your order confirmation email, our team is working hard to get your order to you as quickly as possible.

Ground Shipping from our Boston Store will typically ship to New England in 1-2 business days, 2-3 days for Mid-Atlantic/Southeast/Midwest, and 4-5 days to the West & Southwest.

UPS Ground Shipping to the lower 48 is free! If you live in Alaska or Hawaii please see the calculated rates at checkout.

Upgraded shipping options are also available if you need your order faster. UPS 2nd Day Air & UPS Next Day Air will be available at checkout for a calculated rate.

If you've placed an order you wish to cancel prior to it being shipped, please call us at 617.227.7770. You can also reach us via email at support@theskimonster.com or by submitting a note via Contact Form.

Pre-Order is an option available on products that we have ordered, but have not arrived to our Boston Store yet.

These products typically arrive in the Fall/early Winter, however arrival dates vary from brand to brand. We will keep you updated with accurate arrival dates whenever possible.

If you place a Pre-Order, we will either ship the product to you once it has arrived, or coordinate with you to pick it up in store if that is your preference.

Before starting a return please check our returns policy to ensure your order qualifies. If you meet all the requirements please visit the link below to submit your request.

Submit a return request

Warranties are offered through the manufacturer of the product. If you believe an item purchased from us qualifies for the manufacturer's warranty, please submit a note to our Contact Form so that we can assist in starting the warranty process.

Please note that all warranties are handled at the discretion of thee manufacturer, we will do our best to facilitate this process but cannot guaranteee an outcome.

All visits require you to book ahead. Use our booking app (preferred) or contact customer service via email or phone. Setting an appointment is super easy: just select your service, your staffer, and the date/time to lock yourself in for the allotted slot (process takes about 40 seconds, yea we timed it).

Bookings must be made at least 1 hour prior to your visit and can be made up to 60 days in advance.

We require a credit card to hold all ski, boot and binding sales related appointments. Failure to cancel or reschedule 24 hours prior to your appointment may result in a cancellation fee charged to your credit card of up to $200 if we cannot fill your slot and it's peak season.

You will not be charged if you show up to the appointment, and don't purchase anything.

Yes, for sure.